Support

Help with your Genform account, the Genform studios and Genform AI.

Contact us

Email hello@gen-form.com. Write from the email address on your Genform account so we can find it, and tell us which studio you were using.
Signed in? Use the chat button in your Genform account.
We answer in English or Spanish.

1. Genform AI with ChatGPT, Claude and other AI apps

Genform AI lets the AI app you already use design with you in the Genform studio you have open: Plakhaus, Lumhaus, Cavity, Baghaus, Taghaus, Hey Buddy, Mojo or Furnhaus. The AI can read and change the design parameters, run studio actions such as presets, and look at snapshots of the 3D preview. There are no API keys.

Connect the AI app. In ChatGPT, add Genform from the plugin directory. In apps that let you add a custom connector or remote MCP server, such as Claude, use the address https://gen-form.com/mcp.
Sign in and allow. The AI app opens the Genform sign-in page. Sign in with your Genform account and review what the app will be able to do before you select Allow.
Open a studio. Open a studio from your Genform account (Integrations › Open studio), or go to it directly, and keep its tab open. The AI only works on studios that are open in your browser.
Ask for a design. For example: “Make the panel 2 by 2 tiles and change the pattern to Flow, then show me the result.”

You stay in control. Every AI change appears live in the studio and is listed under the Genform AI button, where you can undo it with one click or pause AI control. You can also ask the AI to undo its last change. Exports, downloads and purchases are always done by you in the studio. The AI can’t reach your billing, account settings or saved files.

Disconnect an AI app at any time from the Genform AI button in any studio (Disconnect), or by removing Genform in the AI app’s settings.

2. If the AI can’t reach your studio

“No Genform studio is open.” Open a studio while signed in with the same Genform account you used to connect the AI app, then ask again.
“The studio did not answer in time.” Keep the studio tab open and visible. Browsers can pause tabs that are hidden or in the background, especially on phones. Bring the tab to the front and try again.
“The person paused AI control.” Resume it from the Genform AI button in the studio.
Several studios are open. Tell the AI which one to use, for example “use Baghaus”.
Sign-in loops or errors. Make sure you are signed in to your own Genform account, not an administrator session, then connect again.

3. Your account

Forgot your password? Use “Forgot password?” on the sign-in page.
Bought on MakerWorld? Activate your purchase on the claim page.
Refunds and licenses. See the Refund policy and the Software license terms.

4. Privacy and your data

The Privacy policy explains what we collect, including for Genform AI connections, and how to access, export or delete your data. Write to hello@gen-form.com for any privacy request.