/* Floating support chat for the customer portal. Fixed elements respect safe areas. */
.support-chat {
  --chat-edge: 16px;
  --chat-fab: 56px;
  /* Opaque on purpose: the portal's own panel token is translucent. */
  --chat-surface: #fffdf8;
}

.support-chat-fab {
  position: fixed;
  z-index: 25;
  right: max(var(--chat-edge), env(safe-area-inset-right));
  bottom: max(var(--chat-edge), env(safe-area-inset-bottom));
  display: grid;
  place-items: center;
  width: var(--chat-fab);
  height: var(--chat-fab);
  border: 0;
  border-radius: 50%;
  background: var(--portal-ink);
  color: #fff;
  box-shadow: 0 4px 12px rgb(23 23 20 / 25%);
  cursor: pointer;
}
.support-chat-fab:focus-visible,
.support-chat-close:focus-visible {
  outline: 3px solid var(--portal-violet-dark);
  outline-offset: 2px;
}
.support-chat-icon { width: 24px; height: 24px; }

.support-chat-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 20px;
  padding: 3px 6px;
  border-radius: 999px;
  background: var(--portal-danger);
  color: #fff;
  font: 700 11px/1 "Manrope", sans-serif;
  font-variant-numeric: tabular-nums;
  text-align: center;
}

.support-chat-panel {
  position: fixed;
  z-index: 25;
  right: max(var(--chat-edge), env(safe-area-inset-right));
  bottom: calc(max(var(--chat-edge), env(safe-area-inset-bottom)) + var(--chat-fab) + 12px);
  display: flex;
  flex-direction: column;
  width: min(380px, calc(100vw - 2 * var(--chat-edge)));
  height: min(540px, calc(100dvh - var(--chat-fab) - 3 * var(--chat-edge) - env(safe-area-inset-bottom)));
  overflow: hidden;
  border: 1px solid var(--portal-line);
  border-radius: 16px;
  background: var(--chat-surface);
  box-shadow: 0 12px 32px rgb(23 23 20 / 14%);
}
.support-chat-panel[hidden] { display: none; }

.support-chat-head {
  display: flex;
  align-items: start;
  justify-content: space-between;
  gap: 12px;
  padding: 16px 16px 12px;
  border-bottom: 1px solid var(--portal-line);
}
.support-chat-head h2 { margin: 0; font: 700 17px/1.2 "Manrope", sans-serif; text-wrap: balance; }
.support-chat-head p { margin: 4px 0 0; color: var(--portal-muted); font-size: 13px; text-wrap: pretty; }
.support-chat-close {
  flex: none;
  display: grid;
  place-items: center;
  width: 44px;
  height: 44px;
  margin: -8px -8px 0 0;
  border: 0;
  border-radius: 50%;
  background: transparent;
  color: var(--portal-ink);
  cursor: pointer;
}

.support-chat-log {
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 14px 16px;
  overflow-y: auto;
  overscroll-behavior: contain;
}
.support-chat-log:focus-visible { outline: 3px solid var(--portal-violet-dark); outline-offset: -3px; }
.support-chat-empty { margin: auto 0; color: var(--portal-muted); font-size: 14px; text-align: center; text-wrap: pretty; }

.support-chat-msg { display: grid; gap: 4px; max-width: 86%; }
.support-chat-msg p {
  margin: 0;
  padding: 9px 12px;
  border-radius: 12px;
  font-size: 14px;
  line-height: 1.45;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}
.support-chat-msg time { color: var(--portal-muted); font-size: 11px; font-variant-numeric: tabular-nums; }
.support-chat-msg.is-user { align-self: flex-end; justify-items: end; }
.support-chat-msg.is-user p { background: var(--portal-ink); color: #fff; }
.support-chat-msg.is-admin { align-self: flex-start; }
.support-chat-msg.is-admin p { background: #ece8dd; color: var(--portal-ink); }

.support-chat-form {
  display: grid;
  gap: 8px;
  padding: 12px 16px 16px;
  border-top: 1px solid var(--portal-line);
}
.support-chat-form textarea { min-height: 64px; resize: none; }
.support-chat-hint { margin: 0; color: var(--portal-muted); font-size: 12px; line-height: 1.4; }
.support-chat-error { margin: 0; color: var(--portal-danger); font-size: 13px; }
.support-chat-form .portal-button { justify-self: end; min-height: 44px; }

@media (forced-colors: active) {
  .support-chat-fab, .support-chat-msg p { border: 1px solid CanvasText; }
}